Contact information

Here is a professional Contact Us policy and template tailored for Vitrus. You can copy and paste this text directly into your Shopify store's Contact Us page or footer link.

Contact Us – Vitrus

Last Updated: August 12, 2026

Have a question about your order, need help with sizing, or want to reach out to us? We’re here to help!

Because we operate entirely online to bring you custom-built streetwear and accessories, the fastest way to get in touch with our team is via email or through our support form below.

1. Customer Support Channels

  • Support Email: ztenkammu@gmail.com

  • Support Phone: 6282429338

  • Response Time: We typically review and reply to all customer inquiries within 24 to 48 business hours (Monday through Saturday).

2. What to Include in Your Message

To help us resolve your issue as quickly as possible, please include the following details if you are writing about an existing order:

  • Your full name used during checkout

  • Your Shopify Order Number (e.g., #VIT1001RUS)

  • Clear photos or videos if you are reporting a damaged, defective, or misprinted item (required for processing Print-on-Demand claims)

3. Business Hours

  • Monday – Saturday: 10:00 AM – 6:00 PM IST

  • Sunday & Public Holidays: Closed (Emails will be addressed on the next working business day)