Refund policy

At Vitrus, we print and create every item specifically for you once your order is placed. Because of the custom nature of our products, we do not offer returns or exchanges for change of mind, incorrect sizes ordered, or buyer's remorse. Please make sure to review our sizing charts carefully before placing your order.

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### Damaged, Defective, or Misprinted Items
We have strict quality checks in place, but mistakes can occasionally happen. If you received a product that is defective, damaged in transit, misprinted, or incorrect, we will gladly replace it at zero cost to you.

To qualify for a replacement or store credit:
1. You must report the issue to us within 7  days of receiving your item.
2. You must provide clear photographic or video evidence showing the defect, damage, or misprint.
3. For damaged items or tampered packaging, an unboxing video showing the condition of the package upon arrival may be required.

Once verified, we will process a replacement item for you immediately.

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### Order Cancellations
* Orders can be canceled for a full refund only if they have not yet entered the printing/production stage. 
* Once an order has entered production or has been shipped, it cannot be canceled or modified.

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### Incorrect Shipping Address / Failed Deliveries
* Please ensure your shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if delivery attempts fail, the customer will be responsible for reshipping costs.
* Packages that are returned to sender (RTO) and unclaimed for more than 30 days will be donated or disposed of safely.