Shipping policy

Shipping Policy – Vitrus

Last Updated: August 12, 2026

Thank you for shopping at Vitrus. Because our apparel and accessories are custom-made using a print-on-demand model, every item is printed and prepared specifically for you after your order is confirmed.

1. Order Processing & Production Time

  • Print Time: Before an order ships, it goes through our production queue where it is custom-printed, quality-checked, and packaged.

  • Production Window: Most items take 2 to 5 business days to print and dispatch. (During peak holiday seasons or special sales drops, production may take slightly longer).

2. Shipping Rates & Delivery Estimates

We partner with reliable courier services across India via our fulfillment partners to ensure safe delivery to your doorstep.

  • Standard Shipping: Usually takes 3 to 7 business days post-production depending on your delivery location (metro cities vs. remote regions).

  • Shipping Charges: Shipping fees are calculated dynamically at checkout based on your delivery address and the total weight/size of your order.

  • Note: Free shipping promotions (if active) will be automatically applied at checkout when your order meets the threshold specified on our homepage.

3. Order Tracking

  • Once your item has been printed, quality-checked, and handed over to our shipping courier, you will receive an email and SMS containing your Tracking Number and a link to monitor your package's journey in real-time.

4. Incorrect Address / Failed Delivery

  • Double-Check Your Address: Please ensure that your complete delivery address, pin code, and active phone number are entered correctly at checkout.

  • Undelivered Packages: If a courier attempts delivery and fails due to an incorrect address, wrong phone number, or because the recipient is unavailable, the package may be marked as RTO (Return to Origin).

  • Reshipping Fees: If a package is returned to us due to customer error or unclaimed delivery, the customer will be responsible for paying the re-shipping charges to have the item dispatched a second time.

5. Delayed or Lost Shipments

While our courier partners strive for timely delivery, unforeseen circumstances (such as extreme weather, regional transit strikes, or public holidays) can occasionally cause transit delays.

  • If your tracking status has not updated in over 7 business days or your delivery has exceeded standard timeframes by a wide margin, please reach out to our support team at ztenkammu@gmail.com so we can investigate with our logistics partners.